Extremely disappointed with the after-sales service at Hyundai Northcliff.

I bought a Hyundai Venue demo model in August 2023, and the car was incorrectly registered as a 2022 model—affecting my 7-year warranty. Over six months later, the issue still isn’t resolved, despite repeated follow-ups. I was told it’s still waiting for sign-off from the Dealer Principal before being sent to Hyundai SA and Korea.

To top it off, when I took the car in to replace a faulty USB port, they ordered the wrong part. After dismantling the dashboard, they realized the part needed wasn't even included. Two hours wasted—and still no solution.

No apology. No urgency. No accountability.

Fortunately, I’ve loved driving my Hyundai Venue—that’s the only reason I haven’t walked away from the brand completely. But based on this experience, I would not recommend Hyundai Northcliff to anyone. They have been careless, inefficient, and dismissive of customer experience. Hyundai South Africa—please step in.