Worst service ever

First week of February 2023 I received a message that my car is due for service. But it was still on 41000 km and 3 months away from 12 months.

I refused to take it, 2 weeks later the car started making sounds when applying brakes, I called Hatfield to let them know, then I was told to book my car in for service. I did and brought the car in Friday 24 February 2023. Around 10 I received an update that my car has been assigned to a technician.

Hours passed with no update, I went to the dealership around 13:00, Betty service advisor said the car will be ready in 2 hours.

I left, came back around 4pm, I was told they still busy with the car. Around 5pm I was called to get the car, The car was not serviced I am told it wasn’t due for service, they didn’t even check the brakes, They say I must return when the car is on 45000km or April 2023.

Yet my car was kept the whole day from 08:00 until 17:00 only to be informed that the service wasn’t authorised. They decided to change a fuse, some campaign they are busy with and that took the whole day, I wasn’t even informed about it.

Just when I was about to leave, Betty says it has been authorised and on the system it says my car was serviced, for some reasons she wasn’t notified when it was authorised. I was told to bring the car in on Monday, so unprofessional, lack of communication and they don’t even know how to treat customers.