Hyundai Hatfield
Unclaimed Business
|1.1|11 Reviews (last 12 months)|This business does not respond to reviews
Hyundai Hatfield
Unclaimed Business
|1.1
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai Hatfield is drawing consistent criticism, particularly around its service department. Customers report leaving vehicles for days without updates, having to phone repeatedly for feedback, and collecting cars with faults such as clutch problems, engine belt noise and un-reset service indicators still unresolved. Sales experiences raise similar concerns, including undisclosed accident damage, an unexpected balloon payment and outstanding repairs on a pre-owned purchase. Interactions with service advisors and management are described as defensive, dismissive and lacking accountability, with escalations to head office reportedly going unanswered.
Performance(last 12 months):
Trustindex Rating
2NPS Score
-100Unlikely
TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|11 Reviews
Oct '25 - Sep '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDN
Dakalo N
1 reviews | Active since Jan 2022
25 Aug 2026, 07:05
Bad customer service from Hyundai hatfield employees and management
Very very bad service Do not ever take your car there for service or replacement of something, you will regret. They do not update you, you must follow up 1st for your car to be ATTENDED to. They also do not perform a 1st come 1st serve. They have priorities on the cars they attend to first, whether you were the 1st person to arrive there, it doesn't matter. You let the manager know of your experience and they ignore you. A very BAD CUSTOMER SERVICE!
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Dakalo N
1 reviews | Active since Jan 2022
25 Aug 2026, 07:05
Bad customer service from Hyundai hatfield employees and management
Very very bad service Do not ever take your car there for service or replacement of something, you will regret. They do not update you, you must follow up 1st for your car to be ATTENDED to. They also do not perform a 1st come 1st serve. They have priorities on the cars they attend to first, whether you were the 1st person to arrive there, it doesn't matter. You let the manager know of your experience and they ignore you. A very BAD CUSTOMER SERVICE!
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Lolwethu
1 reviews | Active since Jan 2023
20 Jul 2026, 19:33
DISSAPOINTING
Never ever will I recommend anyone to go to this dealership I wish that my vehicle was towed to Zambezi or Centurion dealership where staff is professional and actually know what they are doing. NO UPDATES!!NO COMMUNICATION!!NO ACCOUNTABILTY!! I am so disappointed to say the least my car has been standing still Friday morning today is a Monday no feedback at all I had to call for feedback - they did not even know whom I had spoken to and stated they would call back I had to call back and they told me that I had to pay before they diagnose the car... Meaning car has not been attended since Friday just sitting there. I called Friday afternoon to ask what might be wrong with the vehicle the consultant I spoke to stated "Just because a job card was opened does not mean you will get your car" DISSAPOINTED!!
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Lolwethu
1 reviews | Active since Jan 2023
20 Jul 2026, 19:33
DISSAPOINTING
Never ever will I recommend anyone to go to this dealership I wish that my vehicle was towed to Zambezi or Centurion dealership where staff is professional and actually know what they are doing. NO UPDATES!!NO COMMUNICATION!!NO ACCOUNTABILTY!! I am so disappointed to say the least my car has been standing still Friday morning today is a Monday no feedback at all I had to call for feedback - they did not even know whom I had spoken to and stated they would call back I had to call back and they told me that I had to pay before they diagnose the car... Meaning car has not been attended since Friday just sitting there. I called Friday afternoon to ask what might be wrong with the vehicle the consultant I spoke to stated "Just because a job card was opened does not mean you will get your car" DISSAPOINTED!!
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Tondi M
1 reviews | Active since Apr 2024
28 Apr 2026, 18:42
The worst experience I’ve ever encountered in my life
I had a very bad experience with Hyundai Hatfield do the 3rd time, every time I went back I thought they would be better but nothing has changed , the problem is their staff are not fully qualified or experienced enough to work in a place for fixing cars etc. their communication is very bad, they give bad diagnostics of the car, they called me to ask me what’s wrong with my car, as if I am the technician and I would know. Today I was helped by a lady called Betty, she was very rude and very offensive with words towards us and her customer care or clientele care was very poor. She couldn’t even help us. The car was serviced today but they gave it back to us without it being reset, so basically it still showed by the odometer that it still needs to go for service. I am going to take this further to Hyundai South Africa because this is nonsense. I advice to take your Hyundai cars somewhere else where you will get better service from staffs that’s are knowledgeable and know what their doing , otherwise you will be leaving your car in the wrong hands
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Tondi M
1 reviews | Active since Apr 2024
28 Apr 2026, 18:42
The worst experience I’ve ever encountered in my life
I had a very bad experience with Hyundai Hatfield do the 3rd time, every time I went back I thought they would be better but nothing has changed , the problem is their staff are not fully qualified or experienced enough to work in a place for fixing cars etc. their communication is very bad, they give bad diagnostics of the car, they called me to ask me what’s wrong with my car, as if I am the technician and I would know. Today I was helped by a lady called Betty, she was very rude and very offensive with words towards us and her customer care or clientele care was very poor. She couldn’t even help us. The car was serviced today but they gave it back to us without it being reset, so basically it still showed by the odometer that it still needs to go for service. I am going to take this further to Hyundai South Africa because this is nonsense. I advice to take your Hyundai cars somewhere else where you will get better service from staffs that’s are knowledgeable and know what their doing , otherwise you will be leaving your car in the wrong hands
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Adonai A
1 reviews | Active since Nov 2024
15 Apr 2026, 10:04
Hyundai Hatfield
They sold me a car only to find out it was involved in a minor accident, when I went back to make them aware they said they saw nothing wrong with it. Seems like they don't want to take responsibility for they're negligence on their side, please ask to view the car before buying it and ask as many questions as possible to avoid what I went through. It's a terrible experience.
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Adonai A
1 reviews | Active since Nov 2024
15 Apr 2026, 10:04
Hyundai Hatfield
They sold me a car only to find out it was involved in a minor accident, when I went back to make them aware they said they saw nothing wrong with it. Seems like they don't want to take responsibility for they're negligence on their side, please ask to view the car before buying it and ask as many questions as possible to avoid what I went through. It's a terrible experience.
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Tiago R
1 reviews | Active since Apr 2026
1 Apr 2026, 15:50
Hyundai Hatfield X DO NOT WASTE YOUR TIME !
I am extremely dissatisfied with the service I received at Hyundai Hatfield. I dropped my car off at 7:00 AM, and the vehicle was with them the entire day. Not once did they contact me with an update. I eventually had to call myself at around 3:30 PM to find out what was happening, only to be told that they still needed my permission to open the door panel for a warranty claim inspection—something they could have asked at any point during the previous 8 hours they had my car. This level of communication is unacceptable. The lack of initiative, follow up, and professionalism is extremely disappointing. Based on my experience, I would not recommend Hyundai Hatfield.
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Tiago R
1 reviews | Active since Apr 2026
1 Apr 2026, 15:50
Hyundai Hatfield X DO NOT WASTE YOUR TIME !
I am extremely dissatisfied with the service I received at Hyundai Hatfield. I dropped my car off at 7:00 AM, and the vehicle was with them the entire day. Not once did they contact me with an update. I eventually had to call myself at around 3:30 PM to find out what was happening, only to be told that they still needed my permission to open the door panel for a warranty claim inspection—something they could have asked at any point during the previous 8 hours they had my car. This level of communication is unacceptable. The lack of initiative, follow up, and professionalism is extremely disappointing. Based on my experience, I would not recommend Hyundai Hatfield.
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Phophi R
1 reviews | Active since Feb 2026
25 Feb 2026, 15:47
POOR CUSTOMER SERVICE -
The worst customer service ever .I did a booking on Saturday for car repairs on Monday .Car brought it on Monday and was never get any communication regarding status of the car till i made a call on Tuesday late afternoon.Nothing was been done .Called again Wednesday and Thursday to ask the car to be assigned to someone else cos I was not happy with the service offered by Sara Lee .I guess that was my sin cos my car parked on the side ,apparently i was overwhelming .It went on to 2nd week on Wednesday nothing is been done to my car .I cant even complain cos am scared it will come back with more problems .POOR COMMUNICATION ,POOR CUSTOMER SERVICE
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Phophi R
1 reviews | Active since Feb 2026
25 Feb 2026, 15:47
POOR CUSTOMER SERVICE -
The worst customer service ever .I did a booking on Saturday for car repairs on Monday .Car brought it on Monday and was never get any communication regarding status of the car till i made a call on Tuesday late afternoon.Nothing was been done .Called again Wednesday and Thursday to ask the car to be assigned to someone else cos I was not happy with the service offered by Sara Lee .I guess that was my sin cos my car parked on the side ,apparently i was overwhelming .It went on to 2nd week on Wednesday nothing is been done to my car .I cant even complain cos am scared it will come back with more problems .POOR COMMUNICATION ,POOR CUSTOMER SERVICE
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khuthadzom N
1 reviews | Active since Jul 2017
3 Feb 2026, 14:52
Lies
Poor service. Their lies are out of this world. Buy a car there at your own risk
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khuthadzom N
1 reviews | Active since Jul 2017
3 Feb 2026, 14:52
Lies
Poor service. Their lies are out of this world. Buy a car there at your own risk
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