HYUNDAI

I booked my car in for its 45 000km service for the 4th March 2021 at Hyundai Hatfield – but my km’s on clock are only 43000 as I requested I need the breaks and disks on my car checked because there are shuddering on my front breaks of car for the past month.

I told Betty the morning with booking that I specifically bringing my car in before the 45000km as I need my breaks check & was told that it will be checked under the health check of the car. I told Betty & Jacques that I had shuddering on my car for the past month, not before.

Betty phoned me later and told me that Jacques said that the breaks are fine, so I asked her that I want to speak to him.

I asked Jacques if he is sure everything is fine, did they check the break pads, can they check if skimming needs to be done – he said he will take car for a test drive and he got back to me telling me that I must take my car in to Tiger Wheel and T to be check as my rims can be faulty, he did feel vibration though.

Please provide myself with proof that the break pads and drums was checked incl. Jacques confirmation that the break pads was cleaned – as it needs to be removed for cleaning I’m sure…..

I took my car – AS PER HYUNDAI’S INSTURCTION - into a tyre place in Centurion (Robs Tyres) so they can check everything for me. Not Tigre Wheel and Tyre…….

The report was given that my break pads are finished (10-15%) & skimming needed to be done. The old pads will be provided as proof that it was replaced and a report will be given from Rob’s Tyres, as you cant see on photos what needs to be done. I also took my car and breakpads into Hyundai Centurion & they confirmed there are 15% left on break pads.

I will put on record that Francois Fourie is very cheeky as a “Branch Manager” and said he does not care what I do, he will not help me out if I give approval to Rob’s Tyres to do the work that amounts to R2900.00, if he does not check my car. I live in Centurion. I had to use a friends car to come into Silverton so my car can go in for Tyre check. He expects me to drive back to Centurion – after they had to remove my tyres to check everything – fetch my car – bring it to him to once again check it – AS IT WAS THERE YESTERDAY FOR THE CHECK – THE SERVICE…… REALLY…..

I gave Hyundai instruction yesterday to do the work on the break pads and if proof is not provided that the check was done, and the cleaning of the break pads was done as per Jacques then I can’t trust Hyundai Hatfield to do this work for me after it has been there yesterday for the “SERVICE”…….

I do not like Francois Fourie’s unprofessional way he speaks, he can’t care less about my problem and that he did not listen when I told him the service report from your service division (service report will be provided) said that there are 50% remaining on my F/pad & 70% on my B/pad. He said to me I said there are 50% left over. I said no – the Hyundai report said that from Jacques.

Jacques notes on report even said that he can feel the vibration on the tyres, but Rob Tyres says there are nothing wrong with my tyres or rims. The break pads needed replacement and skimming.

Please contact me regarding this problem!!