HYUNDAI BEDFORDVIEW TERRIBLE INEFFICIENT SERVICE

I arrived at 07h18am on 09 January 2023 to hand my vehicle in for a minor service. The service manager was outside smoking with 2 staff members. While waiting for the driver, the service manager entered her office with one of the male staff and he remained there until I left 40 minutes later. The service consultant says she will be in touch with me throughout the day, the first message i received was after 11. They have a what`s app line they connect you too, read messages and do not respond. Then at 14h00 I had to call to get a progress report on my car, noting I was dropped off and was told I would not be collected yet I am 2km away and Uber does not bother with such short trips. Anyway, Sonja the consultant tells me that they do not deal with the cars in chronological order of arrival like other branches do, they deal with day before, diagnostics, major and then minor. My response was why dont you then tell me this, so I can drop my car off at 14h00. Her response was that then it would go into the workshop only at 4pm, for me, it is a bonus then really having a 2 hour wait instead of 10. Anyway Cindy says she will call me with feedback. 90 minutes pass I had to call her back as she was meant to be my actual consultant. I was told to get my car at 430. Needless to say, Uber kept cancelling due to the shortness of the ride, but eventually I get a driver. Lo and behold I return to find the same gentleman in the service manager`s office just as I had left them in the morning. PERHAPS, if she spent more time walking the floor there would be more efficiency in the turnaround of work at this dealership. Food for thought, this may just improve your horrid service as I have been dealing with Hyundai Umhlanga for years, and WOW what a contrast. You need to take lessons from them on service delivery, you do not even deserve this 1 star