Hyundai Bedfordview, terrible experience that ever happened!

The worst thing that has ever happened. On June 4th, I took my car in for its first maintenance. At 16:30, they called to let me pick up the car and I went there and signed the paperwork. I noticed my missing key ring when the manager Fiyaaz was handing me the car keys. Where's my key ring, I asked? "Let me go check," was the reply, and I followed him to assist in finding it. He searched all over, but he was unable to locate the key ring.

I reminded Fiyaaz via a WhatsApp message to provide me with an update the next day at 8:30 am, but I haven't heard back from him. I decided to go there at 11:00 am, he told me that he was still checking with the staff and no one had seen it, and that he himself does not recall seeing it. He also questioned me if I was certain that I had the key ring attached to the car keys. He is therefore making me appear foolish.

My sadness stems from the fact that both he and Natalie, the principal of the vehicle service, just apologised and said, "We're sorry, but we can't find your key ring. We don't know what to do.

Really? It's horrible that someone stole my key ring, while my car was left for a service . It seems so unbelievable to ***** a key ring from a customer is poor and so evil . The key ring had great personal significance for me, and they took it from me. I'm in tears over this; my son got it for me when he travelled to Boston for a school sports competition last year. Since Harvard was hosting the competition, he purchased the key ring from Harvard specifically for me.

This negative encounter I had at the Hyundai Bedfordview service facility is something I will never forget. Hyundai Bedfordview gains a negative reputation as a result, and worse, they take little action to address it. I need to let my wounds heal, comfort myself, and get over it and move on!