HYUNDAI BALLITO

Called Hyundai Ballito on the 23rd January 2020 at approximately 10h00AM, required a part from parts department, call was dropped on me 3 times. Thereafter called again and the receptionist says the parts department is busy, can you imagine the entire department being too busy at 10h00AM to take a customers call?? She then says maybe the service department can assist me and puts me through to Bianca the rudest person ever who claims to be a manager!! She refuses to assist me instead argues with me that she cannot help me so I ask her to put me through to someone who can and says I must leave my number for them to call me back which I respond with no because from past experience they never do call me back. All this aside she refuses to put me through to a superior to lodge a complaint against her and swears at me before dropping the call. Her response is we deal with customers face to face because they come in and purchase vehicles instead of spares, this after my family has purchased 3 cars from them. This dealership only assists when you are purchasing a car, thereafter you are dog **** to them and they have no after purchase service etiquette whatsoever. I will be escalating the complaint against Bianca as far as possible due to her sheer arrogance as she has no place in the customer services industry. DO NOT DEAL WITH HYUNDAI BALLITO!!!