Hyundai Amanzimtoti pathetic service , pathetic arrogant Dealer principle Venesh Dlayalall

On the 2/08/2025 my wife and I had been to the dealership based on a video for a 2022 Creta 1.5ivt Executive that was posted for sale at that dealership TikTok page in the used car department. However that was false advertising it was actually a 2021 model.We currently own a 2023 Hyundai venue. We were interested in purchasing the vehicle due to the safety factor of it having the curtain airbags due to my wife giving birth in the next two to three weeks so we wanted a more safer SUV for the little one. We got to the dealership we spoke to Brandon King who had that video posted up. Had a look at he SUV inspected it and the vehicle was in top nick condition on the outside but we didn't open the bonnet, I took it for granted that the car was in top nick condition on the outside all should be ok engine wise because we test drove it and purchasing a vehicle form Hyundai dealerships give you ease at mind that everything would be in premium condition. We test drove it , got our car evaluated and got the deal of purchasing rolling. On the evening of 05/08/2025 we were called in to sign the paper work , we did so ,we sorted out the necessary and left .We expected delivery on the 06/08/2025 as promised but it did not happen. Apparently they were doing a service on the SUV and needed some parts to be delivered to the workshop to get things going. Delivery of the vehicle only took place on the 08/08/2025 at 6pm. The power in my area was out but thankfully I have outside solar lights. Upon delivery of the vehicle I looked around the car and noticed a scratch on the bumper, a dent on the fender , the boot rubber was torn and that the auto valet was not done properly as there was green moss on the inside of the boot lid. I then informed the salesman and he noted all of that down and mentioned the dealership would rectify it in this coming week. On the 09/08/2025 Saturday morning when it was bright I then decided to open the engine bay and to my shock I had seen that this vehicle has been worked on around the shock mounting areas, resprayed with poor workmen ship. Masking tape left in the engine bay and it was soo noticeable that this vehicle either had rust and was rotting at that point or was smashed and repaired SUV. I then immediately informed the salesman whom then came over to have a look and confirm that there was repairs done to the vehicle. This was not disclosed to be by the salesman neither any one at the dealership. The salesman said he knew nothing about this work being done. I told him I was unhappy and would be returning the SUV back on Monday morning then 11/08/2025 and that we need to find a way forward either I get compensated for this mess up into a better model at the same price or I have no option but to take my venue back,as the dealership has already closed on the 9/08/2025 when I had discovered this horrible sight. Myself and my wife had then gone to the dealership on the 11/08/2025 morning and spoken to the salesman whom then called his sales manager Mr Jerard. I was furious and had asked for the workshop manager whom didn't avail his or her self and sent through a foreman to have a look at the car. He then mentioned this is unacceptable and that the D.P needs to be called to have a look. The D.P Mr Venesh then came though he called the panel beater Infront of me and asked him what was done on this car. He then turned to me and said he will get this fixed and given back to me. I refused I said how can you even think of selling a car with work for R380 000 this is not some small change deal. He then turned to the salesman with out apologising to me or my wife and said find the customer another car with the same model and millage or let them take their venue back turned his back to me and walked away with attitude as if he was some kind of god that I need to worship as he walked away. It really disappointed me his gesture and attitude is pathetic and he is still wet behind the ear with regards to having a D.P position and has let this position get to his head. So because of his pathetic response with no apology my wife said she doesn't want a replacement car she wants the venue back the deal should be cancelled and we leaving. Venesh didn't even come back outside the dealership to speak to myself or my wife but instead when I requested to speak with him again,twice he told the salesman he is busy in meetings. I then went up to his office called him out of the dealership because I did not want to embarrass him as I was very angry at this point. Infront of the salesman I had told him you sir are one selfish person whom thinks I'm some kind of dirt that come or the street and cannot afford to purchase a car at this dealership and that you are doing me a favour I told him he needs to learn to humble himself as I was talking he then turned his back to me again and walked away , I had asked him not to do that but he still did as he pleased and unfortunately I lost my cool and use every colourful word under the sun on him.

I find this very disrespectful,disgusting and I fail to see how does a man of this pathetic calibre be a D.P.

There really needs to be some lessons given to these wet behind the ear managers. I have dealt with the Pinetown,Sherwood and Hillcrest branches but never had an issue. I do not want anything out of this but I am simply informing you of what pathetic staff members work at Hyundai amanzimtoti, they all cover for each other and keep things hush.I did report this to Hyundai South Africa as well and unfortunately I have to post my story on social media because what has happened to me and my wife has definitely happened to others and seems to be a norm by the banter spoken on the dealership floor by other employees working there. Being women's month how do you take a female for being a person who's ******** and doesn't know about cars..they thought they could take her as a luck because she's female little did they know I'm a husband who also buys and sells cars as a side business. I would never recommend any one doing any deals with this dealership. They rush for you to sign documents they con you into saying there are other buyers for this car but meanwhile they trying to push out the repaired accident damaged cars to innocent customers.