GP
Gavin P
1 reviews | Active since Sept 2014
29 Dec 2025, 09:47
Wrong order captured
My previous issue was resolved and my fiber was installed. BUT when I check my order details it was captured incorrectly ( by one of the members of the hypa team) and it was not accommodating to my initial order (initial order 40/20 recurring, not the 20/10 prepaid which was captured by hypa). When I emailed about it , their support staff they told me I must wait until my voucher expires (27/01/2026) and then they can only help me. So basically they can't do anything even though it's their fault I am stuck with a slow speed and hope and pray I can work with that slow speed.
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Replies (3)GP
Gavin P's updateReviewer Update
29 Dec 2025, 10:41Please do explain to me where is the information provided inaccurate?
GP
Gavin P's update29 Dec 2025, 10:41
Reviewer Update
Please do explain to me where is the information provided inaccurate?
GP
Gavin P's updateReviewer Update
29 Dec 2025, 10:41Because I received a email stating that hypa disputed my review and believe that the information provided is inaccurate
GP
Gavin P's update29 Dec 2025, 10:41
Reviewer Update
Because I received a email stating that hypa disputed my review and believe that the information provided is inaccurate
HYPA's replyOfficial
29 Dec 2025, 10:52Good day Gavin,
Kindly note that we have received confirmation that you were contacted regarding the matter prior post and you are aware that it is being attended to from the review you had last week.
We have not disregarded the information as inaccurate and liaising with the HelloPeter team to resolve.
Thank you.
Kindly note that we have received confirmation that you were contacted regarding the matter prior post and you are aware that it is being attended to from the review you had last week.
We have not disregarded the information as inaccurate and liaising with the HelloPeter team to resolve.
Thank you.
Best regards,
HYPA's reply29 Dec 2025, 10:52
Official
Good day Gavin,
Kindly note that we have received confirmation that you were contacted regarding the matter prior post and you are aware that it is being attended to from the review you had last week.
We have not disregarded the information as inaccurate and liaising with the HelloPeter team to resolve.
Thank you.
Kindly note that we have received confirmation that you were contacted regarding the matter prior post and you are aware that it is being attended to from the review you had last week.
We have not disregarded the information as inaccurate and liaising with the HelloPeter team to resolve.
Thank you.
Best regards,