WT
Wendy T

1 reviews | Active since Jun 2021

02 Oct 2026, 14:39

Worst ever

I'm really not happy with Hypa fibre Vuma and everything connected to them. Every time you try and do something with them you have to fight to get it right. Right now I'm receiving the worst service ever. I spoke to Celimpilo to reactivate my account and he reactivated the incorrect address on his end where else I told him the correct one this was Tuesday and even now no one is assisting me I'm really terrified by Hypa I've been trying to get hold of their managers don't even take accountability and they speak over you no one knows what they are doing I'm so frustrated and worried. I don't know what I was doing contacting them at first because they have never treated me right….

0
Replies (4)
HYPA
HYPA's reply02 Oct 2026, 15:03
Official

Good day Wendy

Thank you for the feedback provided.

Please note that we have escalated the query to our projects team with reference HYPA***. One of our trusted agents will contact you to assist further.

Regards

WT
Wendy T's update04 Oct 2026, 13:58
Reviewer Update
Still I’m not connected no one is assisting me. This means their issue has become my problem whole week I haven’t been assisted over something I didn’t do. I’ve spoken to everyone even campaign managers they all cannot assist they talk over you. Even till this day I haven’t got what I paid for. I’m opening a case you guys don’t know CPA act. You can’t deal with complaints nor handle them. Even now I have wrote here this is the only reply I got no call explaining. I’m really not settling down with this I need recordings of everything I’m really angry and disappointed with such bad service
HYPA
HYPA's reply04 Oct 2026, 14:06
Official

Good day Wendy

We have requested one of our agents contact you to provide an update on your query.

Regards

HYPA
HYPA's reply06 Oct 2026, 15:56
Official

Good day Wendy

We have received confirmation from our projects team that they assisted with the query and that your line was activated.

Please let us know if there is anything we can assist with.

Regards