Very dissapointed in Vix Hypa

On the 29th of May 2026 I requested a new line for my rented outbuilding and made the payment also on 29th May 2026. The previous home address is a month to month contract and I did send a email to cancell the service at my previous address. I moved into my new address on the 1st of June and ever since I am struggling to get Vox Hypa to installed my line I requested. The still billed me R410 for the previous address knowing it's a month to month contract. I phoned them every day requesting assistance because I need the internet because I work from home and have to buy 5gig data everyday. Today 4th June I spoke to 3 consultants who could not assist me and give me a answer when my line will be installed. I have been a customer of Vox hypa for past 3 years and is very dissapointed in the manner they dealing with my request. I was told openserve will contact me but up untill today nobody contacted me. I am very dissapointed in Vox Hypa.