VERY BAD SERVICE

bad service ever experienced, i logged a complain a week ago and they came to change the ONT and my problem wasnt resolved because i'm still experiecing the same problem and it is even worse. the entire week i've been experiencing a lot of down times and i am sure they can prove that as they can see my usage. i cant work an hour or watch TV without being down hardly 30 minutes on team meeting my network goes off. every 5 minutes watching TV network goes down. i am tired of complaining and talking to the agents at the call centre that they cant even be honest with me it's so irritating as i asked one of the to put themself in my shoes and he couldnt even answer. The worse thing is that they on the support department however they cant assist instead they still need to log a call, not even troubleshooting with the customer. My resolution to this situation is to get my money back and go somewhere i can be treated like a customer