UTTER DISAPOINTMENT FROM HYPA FIBRE/VUMA

VERY DISAPPOINTED is an understatement with my interaction with HypaFibre/Vuma. I paid for installation on the 25th March 2026 via EasyPay, 3 weeks passed still with no installation and due to the gross dissatisfaction I requested a refund on the 09th April 2026, sent an email request and was advised of a 14 business day turnaround time to receive my money. To date I have not received my refund and told me stories that I should receive my refund from EasPay and the Financial Manager (EasyPay) has not responded to their request to refund me. It is so disappointing to get such experience when trying to support a business and even when they fail you, they continue to disappoint you even more. To think that they have probably improved from last year as this was my second time giving them a try. I really wouldn't recommend them as clearly, they are not to be trusted.