Title: Ignored for a Month – Release My Fibre Line!

Title: Ignored for a Month – Release My Fibre Line!

I am extremely frustrated with the poor service I’ve received from Hypa Fibre. I signed up on a month-to-month prepaid basis, with no contract signed. Yet, they are now refusing to release my line, which is completely unacceptable.

I was assisted by a representative named Kagiso, and ever since then, I’ve been ghosted for almost a month. No responses to emails, no follow-ups, no accountability. This is not how a professional service provider should treat paying customers.

I have made it clear that I did not enter into any long-term contract, and Hypa Fibre has no right to hold my line hostage. I simply want my fibre line released so I can move to a more reliable provider.

This experience has been incredibly disappointing. Hypa Fibre, do the right thing: Release my line immediately and stop ignoring your customers!