Ticket HYPA396557 - Re: Ticket HYPA396557 - Re: Ticket HYPA396557 - Re: Ticket HYPA396557 - Re: Ticket HYPA396557 - HYP85008: Thabang Courage Malapela

Dear HYPA Customer Service Team,

I hope this message finds you well. I am writing to express my ongoing frustration regarding the lack of feedback and resolution concerning my internet service issues with HYPA.

Background of the Issue

In August, I requested the reconnection of my internet service through OpenServer. At that time, I was informed that there would be a fee for this service, which I promptly paid. However, despite my payment, the line was not activated throughout the entire month of August. I made several calls and sent multiple emails to your support team in an attempt to resolve this issue, but unfortunately, I did not receive any satisfactory assistance or updates.

Request for Refund

On November 1st, I formally requested a refund due to the continued lack of service. I was informed that my request was logged on November 4th and that it would be processed within 14 days. As of today, November 19th, I have yet to receive any feedback regarding the status of my refund. This delay is extremely disappointing and has caused significant inconvenience.

Concerns About Service Quality

Additionally, I have noticed a growing number of negative reviews about HYPA on various social media platforms. This trend raises concerns about the reliability and quality of your services. As a customer who has experienced these issues firsthand, it is disheartening to see others facing similar challenges without adequate support from your company.

Request for Immediate Action

I kindly ask for immediate clarification regarding the status of my refund and any steps being taken to address my previous complaints. It is crucial for me to understand when I can expect resolution on this matter.

Thank you for your attention to this urgent issue. I look forward to your prompt response.

Best regards,