They just don't care, customer satisfaction is not a priority.

These people just don't care, they don't prioritise customer satisfaction or at bare minimum providing the service promised.

This is my second time this month that I have no connection. In one month I've already had 2 connection issues. I work from home, Internet connection to me is not a luxury, it's a necessity, a tool that I can not work without.

Last week I had no Internet connection for more than 24 hours, I called hypa to inform them but I was told that there's an outage in my area at that time my neighbours had connection, the agent I spoke to was so much in a hurry to answer without even trying to investigate. The street where there was an outage due to maintenance was not even the same street I live on,and the maintenance started the day after I lost connection, I later I discovered that the issue was the cable that was damage at a construction site opposite my house, if I didn't see that myself I was gonna have to wait 72 hours.

I currently don't have connection right now, I sent WhatsApp messages, I called twice already and I was told to wait, turn around time is 72 hours, they don't care that I need internet to be able to work. If your query is payment or sales related it is attended immediately but if you loose connection, you're on your own.