The worst ISP with the worst customer service.

I requested and paid for my Hypa wifi connection to be activated, only for the wrong house to be activated and me being left with no connection. I have made calls from the 1st of March requesting for this to be rectified only to be taken from one agent to the other all with empty promises. Now that I am asking for a refund because I paid for a service I am not receiving for days with no solution from Hypa I am still being taken from pillar to post. The service is poor and you will get no response from the emails or anyone should you need it like I currently do. This is the worst customer service I have ever received from a company, I just want my money back so I can find myself a better working ISP company.