THE MOST DISAPOINTING AND DISGUSTING SERVICE FROM VOX TELECOM AND HYPA

To Whom It May Concern,

I am writing to express my deep dissatisfaction with the support and service I have received from your team at HYPA. My experience thus far has been incredibly frustrating and disappointing.

I paid for my new fibre connection over two weeks ago, and since then, I have encountered nothing but problems. On Friday, 11th April, and again on Monday, 15th April, Openserve technicians visited my premises. On both occasions, the technicians confirmed that I need a router, yet I am still waiting for this to be delivered to my address. Despite the technician visits, nobody from your team has made any arrangements to get the router to me.

I have been passed from one agent to another without any clear resolution, and I am left feeling completely ignored. I have been waiting for feedback since 8 AM today, and still, no update has been provided. I honestly don’t know what I have done to deserve such awful service.

This level of service is utterly unacceptable, and I am now seriously considering escalating this matter to Hello Peter, as I am tired of not being taken seriously by both you and Openserve. The back-and-forth finger-pointing is unprofessional, and I am left unable to use the service I paid for.

I request immediate assistance in resolving this matter and ensuring that my service is fully operational today. If this cannot be done, I expect a full refund for the service I have not been able to use.