Sucks!!!

our service was off for 5 to 6 days from the 16th to the 21th of april.. i normally get smses if theres issues this time nothing i logged on to the web pages and whilst trying to figure out why the service is off changed the package when i tried correcting it it did allow me i was only able to change it back on the 22nd now my service is off there say i paid for the full month till the 1st i got an email saying i need to R5oo and something and the change to the normal service is still pending. What happens to the days i was off almost a week i paid and now u put my service off before my pay day.. for a internet service provider you guys are very behind. i want a credit for the days my service was off. reconnect my service and update my package I'm not going to pay R5 whatever to get the service back... its a holiday im sitting without wifi.