Still No Internet — Pathetic Support and Zero Accountability

I’ve been left without internet since Sunday — all my devices suddenly disconnected, and the WiFi started showing “Access Denied.” I called Vuma Hypa’s customer service immediately, and they logged a ticket… which was completely ignored. I followed up, only for another ticket to be logged, which also went unattended. Still no resolution.

I then contacted their WhatsApp support — only to receive my password as a “solution,” as if I didn’t already have it. Completely unhelpful and dismissive.

To make things worse, their support reps conveniently “couldn’t find my account” in their system — an absolutely ridiculous excuse for a paid-up customer who’s been using the same account for months. My account is fully paid, yet I’m still sitting without service, without updates, and without any real support.

This is completely unacceptable. Vuma Hypa’s service has been nothing short of a disaster, and their customer service is clearly not trained to resolve actual problems.