*********** service and ********* billing

My experience with Hypa has been an absolute disaster. They activated my fibre service without a single installation ever taking place or any equipment being provided. I have been sent from pillar to post, being bounced around by various agents who seem incapable of fixing their own system errors. To make matters worse, they have taken over R384 of my money and refuse to process a refund for a service they failed to deliver. Their process is slow, frustrating, and completely unprofessional. Do yourself a favor and stay far away from this company! We spoke back and forth and seemed like things were going well but they just stopped responding and leaving me in the dark . They dragging the whole process and if doesn't seem likely that they gonna refund me