Refund Request

On 12th April, I tried to apply for the new line as l am staying in the new area. Then I was made to pay in the process of the application only to find out that there's no connection to my apartment. I only find this when I followed up the the application. It is disappointing that no one is contacting me about my query. I also sent an email on the 24th of April 2025 but again no one is responding yo it. What is annoying is that when I take initiative to contact them they always escalating it. Their Managers are not available for customers. Today I spoke to Mario but he also couldn't help me instead of escalating it again. Can someone help me to get my refund please. I do have proof of payment.

Regards Gilbert ***