1 reviews | Active since May 2024
Refund Not Processed and No Communication – HYPA
On 5 January 2026, I sent an email to *** (cc: *** ) requesting a refund for an installation that had to be cancelled. The installation could not proceed due to circumstances beyond my control, and this was confirmed by HYPA technicians on site.
I was informed that my refund would be processed within 14 working days. However, it has now been well beyond that period, and I have still not received my refund.
Since then, I have sent numerous follow-up emails requesting feedback and payment. The only responses I receive are repetitive requests to resubmit documents that were already submitted on 5 January 2026. This ongoing back-and-forth has been extremely frustrating and unprofessional.
In addition, all attempts to contact HYPA telephonically have been unsuccessful, as calls go unanswered.
At this stage, I am left with no clarity, no refund, and no proper communication from the company.
I am requesting immediate resolution of this matter and payment of my outstanding refund without any further delays.
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
Best regards,
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
Best regards,
I just want to bring to your attention that my issue is still not resolved. I received a call last week Saturday and the lady told me to send a bank statement and promised that I will be refunded by the 6 February, Friday. The date came, there is no refund and no communication. I don't know what is the real reason for withholding my lousy R300 refund because I gave you everything you asked for and I do follow ups by email to not avail.
I just want to bring to your attention that my issue is still not resolved. I received a call last week Saturday and the lady told me to send a bank statement and promised that I will be refunded by the 6 February, Friday. The date came, there is no refund and no communication. I don't know what is the real reason for withholding my lousy R300 refund because I gave you everything you asked for and I do follow ups by email to not avail.
Kindly note that the above has been noted and added onto your current escalation for further assistance.
Feedback will be provided to you soonest.
Regards,
Hypa
Best regards,
Kindly note that the above has been noted and added onto your current escalation for further assistance.
Feedback will be provided to you soonest.
Regards,
Hypa
Best regards,
Thank you for your patience while the matter was in progress and we are happy to confirm it has now been resolved.
The refund has been completed.
Please reach out to us on *** if further assistance is needed.
Kind regards,
HYPA
Best regards,
Thank you for your patience while the matter was in progress and we are happy to confirm it has now been resolved.
The refund has been completed.
Please reach out to us on *** if further assistance is needed.
Kind regards,
HYPA
Best regards,