DJ
Dilano J
1 reviews | Active since Mar 2026
26 Mar 2026, 13:52
poorest customer service
Terrible customer service, all agents failed to help with reconnection for 2 whole weeks after a payment was made and we called in they said we must place a new order and make another payment and we did and they just kept us waiting for nothing, we have now given up and want refund because there is no way you can pay two months in advance and still have no internet for two weeks still
Helpful (0)
Replies (2)0
Replies (2)
HYPA's replyOfficial
26 Mar 2026, 14:14Good day, Dilano!
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
HYPA's reply26 Mar 2026, 14:14
Official
Good day, Dilano!
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
HYPA's replyOfficial
08 Apr 2026, 11:24Good day, Dilanol.
Thank you for entrusting us with your service request.
We have received confirmation from the Accounts team, that your query has been attended to and is now resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or send an e-mail to ***
Kindest Regards,
Hypa
Thank you for entrusting us with your service request.
We have received confirmation from the Accounts team, that your query has been attended to and is now resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or send an e-mail to ***
Kindest Regards,
Hypa
HYPA's reply08 Apr 2026, 11:24
Official
Good day, Dilanol.
Thank you for entrusting us with your service request.
We have received confirmation from the Accounts team, that your query has been attended to and is now resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or send an e-mail to ***
Kindest Regards,
Hypa
Thank you for entrusting us with your service request.
We have received confirmation from the Accounts team, that your query has been attended to and is now resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or send an e-mail to ***
Kindest Regards,
Hypa