NK
Ntokozo K

1 reviews | Active since Nov 2024

21 Aug 2026, 12:49

Poor Support and Weak signal from Vuma Hyper

Vuma Hyper Review

I’m extremely disappointed with the service I’ve received from Vuma Hyper. My Wi-Fi has been down, and despite reaching out for assistance through the WhatsApp support line, I’m not getting any help or clear answers. The last agent I spoke to simply stopped responding and left me waiting without any explanation.

I pay for this Wi-Fi service expecting it to work properly, so it’s very frustrating to be left without service and without proper support. I really hope this issue can be addressed because the lack of communication and assistance has been extremely disappointing.

0
Replies (2)
HYPA
HYPA's reply21 Aug 2026, 13:10
Official
Good day, Ntokozo!
 Thank you for the post.
 Kindly note that the above has been noted and escalated for investigation and resolution.
 Feedback will be provided to you soonest.
 Regards,
 Hypa
HYPA
HYPA's reply21 Aug 2026, 14:27
Official
Good day, Ntokozo. 
 Thank you for entrusting us with your service request. 
 We have received confirmation from the Support team, that your query has been attended to and is now resolved. 
 Should you require any further assistance, please do not hesitate to contact us on *** or send an e-mail to *** 
 Kindest Regards, 
 Hypa