Poor service

I am writing to formally lodge a complaint regarding the poor service and unfair treatment I recently experienced with Hypa.

They told me that my service is month to month and will suspended if i make a late payment. On the 6 February 2025, I was informed that my account would be suspended due to a late payment of R300. I promptly contacted their support team, explained my financial difficulties, and advised that I would settle the amount late. They assured me that this arrangement was acceptable.

However, despite this agreement, my account was canceled, and I was forced to pay the full outstanding amount instead of being charged only for the period I used the service. Adding to my frustration, I was told that I must now wait two weeks for a refund, which is highly unreasonable.

To make matters worse, I have to pay an additional R350, which included an unfair R50 reactivation fee, to restore my service. This situation has caused me unnecessary inconvenience and expense, and I feel that I was misled and treated unfairly.