POOR SERVICE DELIVERY

Dear Hypa Fibre Team,

I am writing to express my extreme dissatisfaction with the level of service I have received.

It has now been over a month, and I am still waiting for my refund to be processed. This delay is completely unacceptable and has caused significant inconvenience. What is even more disappointing is the lack of proper communication and accountability throughout this process.

The service delivery and customer support I have experienced have been far below acceptable standards. I expected a far more professional and efficient response, especially when it comes to resolving billing and refund matters.

I request immediate feedback on the status of my refund and a clear timeline for when this issue will be resolved. This matter has already taken far too long, and I expect urgent attention.

If this is not addressed promptly, I will have no choice but to escalate the matter further.

I look forward to your immediate response. R.Dhaniram ***