Poor Customer Service - HYPA

I am owed today a credit of R100 on my account. My mother not only once but twice paid for the Fibre on the 15th of August and today 15 September R299 instead of R249, and last month I raised this with your support team and the ticket is still open and my balance was never credited and my sign-up was on the 22 of June 2023, which is supposed to be my due date however because I get paid month end and my mother the 15th she makes the payment and I reimburse her. It's frustrating that I have tried to reach out to you numerously to have my balance rectified, I mean you guys have a ticket open until today and it hasn't been resolved, that's how much of a ***** you guys are. The ticket of last month was closed on the 5/09/2023 without the matter being resolved - Ticket reference HYPA114754. I have logged a new ticket again HYPA126623, can someone relevant attend to this matter.