Poor Customer Service.

Hypa is my ISP from August 2022. I changed my banking details to a new bank account which Hypa used to debit. In Dec 25 they didn't get my payment and have manually made payment on the 29 Dec 25 in order to have internet connection.

On the 26th Jan 26 Hypa tried to debit my account and didn't get funds and my internet connection was suspended. According to my understanding my subscribtion with them is month to month and if they did not get the funds why are they suspending my internet connection because the service they have suspended i've paid for it? Thy don't have the right to suspent the service that was paid in full. I would understand if they have terminated or suspended my service after the 29 January 2026 as i have paid my internet service on the 29 December 2025.

I will request that my internet service be reinstated immediately because i don't owe anything or alternatively i will shop around for a new ISP and will request a refund for the days you disconnected my internet connection as i am within the period of a month which is left with 2 days to expiry.