Paying for No Service Since December,Unacceptable Service: Paying Without Receiving

My household has been without fibre connection since early December, and to this day I am still sitting without service. Every time I query the issue on WhatsApp, your agents repeat the same script: 'Please confirm if the following lights are green on the fibre device: Power, PON and WLAN?' I have confirmed this countless times — the lights are green, yet I still have no network.

To make matters worse, today I was told I must make a payment, which I did, despite the fact that I am paying for a service I am not receiving. This is unacceptable. No one has bothered to call me, update me, or confirm that a technician will be sent to investigate.

I demand immediate assistance. I expect a technician to be dispatched without further delay, and I want confirmation of when this will happen. I am paying for a service that has not been delivered for weeks, and the lack of communication and accountability is unacceptable.