Pathetic service

Bad service ever experienced. I've been with Hypa for more than 3 years now and their service have from bad to worse. Call centre agents are so ***********. I've logged a call to move my ont and it took them 3 weeks to come and eventually it was moved. Logged the call again with regards to internet connection that keeps on cutting off every single day for hours before it connects back again and the ticket was closed without resolving the problem. On the 31st December I called in and I was told it will be escalated and the agent doesn't even know the turn around time. Today again my internet has stopped working however come month end they will charge me full amount not considering that I didn't enjoy what I'm paying for. Pathetic service ever experienced. Won't advise anyone to go for Hypa