Pathetic Service

I recently moved premises ,cancelled the WiFi from the previous premises and ordered a line to be activated at the new Premises. Hypa- Vuma asked me to pay for R394 for line activation I did pay. However, no one has reached out or even came to activate the line. Today I get a bounced debit order from my bank account Hypa was trying debit my bank account without service being delivered. And they sent me a message saying they've cancelled due to none payment. I want my R394 back, I will for another service provider that is able to assist. Such a poor and pathetic service from the Hypa