No internet connection

I am following up once again regarding my fibre connection issue, because despite being told yesterday that someone would contact me, absolutely nobody has reached out to me. I also sent an email and still received no assistance or update whatsoever.

At this point, I am beyond frustrated with the level of service and communication from VUMA HYPA. I have been without fibre connection for 3 days and as someone who works from home, this situation is severely affecting my work and income.

What is even more disappointing is that I am continuously being ignored after being promised feedback. Being told to “check outage links” while I have no internet connection is honestly ridiculous and shows a complete lack of understanding of the inconvenience this has caused.

I am paying for a service that I am currently not receiving, and the lack of urgency from your side is unacceptable. I need immediate feedback, a proper explanation, and resolution of this issue as soon as possible.

If this matter continues to be handled this poorly, I will seriously reconsider remaining with VUMA HYPA and will proceed with cancellation because this experience has been extremely disappointing.