Just a mess 🥴

New year same problems.

In Dec of 2025 my order was captured wrong by a sale person. Installation happened and noticed it was the wrong speed and wrong payment plan. It was supposed to be 40/20 recurring instead of 20/10 prepaid. Called in and I was advised to let the voucher expire and then they will fix it on their side. I called in and now they are telling me about 3-5 business days(Hypa) and 24-72 hours(vuma) to cancel my line. And then only they can redo the order. And then for the new order to be active I need to wait 24-72 hours for my service.

I would've understood if it was my fault and I didn't double checked my order. But unfortunately the error was made by hypa. I can't wait that long. I have to work..

Please can this issue be resolved before the end of the week. Or hypa should send me a router to cover those days where I won't have internet. Or cancel my line with immediate effect so that I can move to a different service provider.