Hypa is ****ming it's customers

Dear Hypa Support,

Let me make this absolutely clear — I did not make any manual payment. The payment was debited directly from my account by Vuma, and therefore, all the details you are requesting were never required from me in the first place.

I have already submitted my bank statements clearly reflecting the transaction, along with the PDF proof of payment, yet you continue to deny responsibility. At this point, it appears that your company has ****med me, because the debit by Vuma is clearly visible on both my account statement and the attached proof of payment.

This entire situation stems from your reckless decision to cancel my account without my consent, and then debit a canceled account, only to now claim you cannot trace the funds. That explanation is completely unacceptable and points to gross negligence or *****ulent intent.

If this issue is not resolved immediately, I will have no alternative but to open a case with the South African Police Service and escalate the matter to my legal representative, as this conduct amounts to *****ulent activity under your company’s name.

Regards, Mr. J.P.L. Mhlongo Mobile: *** ID No: *** 082