Hypa is a ****..

What a disappointment. Sometimes we run from one problem thinking we'd find peace somewhere else only to find we run from a minor problem to hell.. I ordered and paid for fibre connection last year on the 4th of December 2023. To this day no installation took place. Hypa contacted me several times and promised to send installers and that never happened. First they said they have been calling and never received any response and they asked for an alternative number which I provided immediately, it's been a month now. When I spoke to their support, they claim the order was done on the wrong address and still no solution to the problem. I asked if they were able to ask for an alternative number how come they never realised the address was wrong? Now they say I must cancel the order and re-order on the correct address and have them transfer the payment to the right address.. I spoke to an agent requesting a refund and I never got a response, I was left asking myself how does their system operate they are able to pick up errors that they themselves are unable to resolve? And the only answer I could give myself was that Hypa is the most *********** company I've ever come across and my money went down the drain. Pls advice.