Hypa I'm experiencing a bad service

Winston Mo***eng Recently been trying to get a new fibre line,I got on a call with a customer representative for a new ISP, placed the order, (in hind sight already have a Fibre line and a router) for Openserve,3days pass no response, I then called only to find out they canceled my order without notice, they did not call or anything,they did not place another order till I had called to ask how is the progress, I placed another order with a different Customer representative,they took the matter in procedure to the PMO, then they took 4 days to respond to me, just responded to me via the same customer representative that helped me with the second order, only for second time to find out they couldn't activate due to an existing ISP which I had previously confirmed it was canceled with proof

Reference number - B***