HYPA FIBRE DISGUSTING CUSTOMER SERVICE

This company is terrible I signed up with them for fibre and it took two weeks to get nothing not a phone call not feedback nothing no wifi installation just took my upfront payment, i had to make a payment upfront which i did , they then proceeded to give me stories about openserve i then signed up with web africa they installed my fibre and it was connected the very next day mind you also openserve I have been trying to get a refund of my money paid but they dont give u feedback email after email phone call after phone call all they have is excuses first it was all he paper work wasn't given when i provided everything about a million times bank statements bank confirmation etc they ignored me or dont give u feedback its been escalated by bianca such a sweet soul trying her best but still no feedback id like my refund urgently HYPA you are a bunch of ****** by looks of it your customer service is extremely poor and sucks its been almost a month since i am requesting and following up on my refund with the lats correspondence being the 9th of july from you