Hypa Fibre Agent Rude and Unprofessional!!

I just had a bad encounter with a lady who was very rude, unprofessional and disrespectful. My fibre is being suspended and I texted the Hypa WhatsApp number to complain that I have no internet, the just responded by telling me how much I was owing Hypa. I then proceeded to attach my statement and receipt to prove that I paid then waited for her response or my services to be reconnected. Nothing happened then after 14 minutes or so I called the number to enquire when my fibre was gonna be sorted, I was met by a very rude lady who told me I just sent my pop as I was talking to her on the phone and I should be patient. Her tone was uncalled for and patronising. I didn’t even get her name cause she even hung up afterwards. I have WhatsApp conversation between us to prove her unprofessionalism.