SM
SIVUYILE M
1 reviews | Active since Aug 2021
31 Mar 2026, 12:34
Hypa Fibre: 26 Days and Still No Connection Despite Full Payment
onestly, Hypa has to be the worst ISP in South Africa. I ordered fibre on March 5th and paid the same day, yet here we are on the 31st and I still have no connection.
Their customer care has been a joke. First, they told me the order was canceled because it was "incorrectly activated," and then they claimed they "escalated it to Vumatel." Now, they want me to redo the entire process, accept a new quote, and pay them again!!!
I’ve officially emailed them to cancel this "service" - if you can even call it that. It’s been a disgusting experience from start to finish. I just hope they have the baseline aptitude to handle my refund swiftly
Helpful (0)
Replies (2)0
Replies (2)HYPA's replyOfficial
31 Mar 2026, 12:44Good day, SIVUYILE!
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
HYPA's reply31 Mar 2026, 12:44
Official
Good day, SIVUYILE!
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
HYPA's replyOfficial
23 Apr 2026, 16:34Good day Sivuyile M,
Thank you for entrusting us with your service request.
Kindly note that we have received confirmation that your request has been responded to and closed.
Please do not hesitate to contact us, should you require any further assistance.
Kind regards,
HYPA
Thank you for entrusting us with your service request.
Kindly note that we have received confirmation that your request has been responded to and closed.
Please do not hesitate to contact us, should you require any further assistance.
Kind regards,
HYPA
HYPA's reply23 Apr 2026, 16:34
Official
Good day Sivuyile M,
Thank you for entrusting us with your service request.
Kindly note that we have received confirmation that your request has been responded to and closed.
Please do not hesitate to contact us, should you require any further assistance.
Kind regards,
HYPA
Thank you for entrusting us with your service request.
Kindly note that we have received confirmation that your request has been responded to and closed.
Please do not hesitate to contact us, should you require any further assistance.
Kind regards,
HYPA
