HYPA doesn't have customers care experience.

I was a customer of hypa for months. Cancelled my old line in the beginning of December.. Now I want to get fiber at the new place, which I placed the order on the 17th of Dec. The what's app agents don't want to help. They end the chat when I tell them my issue, they don't want to create a second line. It's just a mess. Thought I use them again. But unfortunately I'm not. I asked them to cancel my order they told me it will take 14 business days. So I want someone to contact me as soon as possible.