HYPA BAD CUSTOMER SERVICE

On the 27 July I paid HYPA to install wifi for my home and after making follow ups of the order progress I was told that home affairs couldn't verify my I'd which I dont understand coz I have been using it for a very long time and never experienced an problems before . After I requested a refund on the 7th of August since I was not getting help. On the same day a logged a call for refund I was adviced to sent threw my proof of payment and proof of banking details to hypa support and sales email which I did. At first I was told their refund takes 4 - 7 working days but till to date I haven't received and refund.then 7 days when I made a follow up I was told their refund take 15days which now its after a month and still haven't received anything. Everytime I enquire I am told that my refund is in progress and that they have logged a call for feedback but I dont get any feedback. Their agents are rude and always close the call before resolving customers issues. I am not happy with their customers service at all and wouldn't recommend them at all.