1 reviews | Active since Jul 2022
Horrible Service
Worst service ever....!
I app**** for fibre on the 11th of December, after numerous follow ups regarding installation i'm told that the order was captured incorrectly by the sales agent. The worst thing about this company is that they never update customers if there's an issues. I called the agent (Patrick) to inform him about what the customer care is saying and he came back saying they rejected the order and we must redo the entire process.
We did exactly that but now we have an issue with the funds that must be transferred from an incorrect order to the new one. The billing department is not helping/responding, the sales agent is also ignoring me.
I honestly have never come across such a horrible experience. Hypa you are the worst.
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Sales team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Hypa
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Sales team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Hypa
Thank you for your patience while the matter was being attended to.
We have received confirmation that you have been contacted and advised accordingly.
Please feel free to reach out to us on *** / *** if further assistance is needed.
Kind regards,
Hypa
Thank you for your patience while the matter was being attended to.
We have received confirmation that you have been contacted and advised accordingly.
Please feel free to reach out to us on *** / *** if further assistance is needed.
Kind regards,
Hypa