Horrible Service

Good day,

I'm so disappointed and hurt by the service I received from Hypa/Vumatel. I have been using this service provider for my Internet and had to move places, I advised them earlier before the move so that they can assist and by the time I move to the new place all would be sorted. I waited for them to do a new application so that I can receive the link and make payment.

That happened on the 1st of August and I asked for the 3rd installation, to date the installation is still not done. I have been trying to get hold of the consultant who's been assisting me from the onset and now he doesn't pick up my calls nor responds to my text messages.

I paid for a service I'm not receiving and I have to work every single night when I get home, have to buy data even though I paid for WiFi.

Please can someone sort this out urgently.

Your urgent response and assistance will be greatly appreciated.

Regards Patience.