Horrible customer care

Horrible customer service, paid for a fibre installation only to find that there is no coverage upon the technicians arrival, I was advised to wait 14 business days for a refund, when following up no one told me that I submitted the wrong receipt and then told me that I did not submit the correct info, instead of advising further the chat agent closes the chat before one can ask follow up questions. Do not recommend. Now they are telling I need to wait another 14 business days and I had to be the one who calls them because they close the chat without asking if you have any further questions