Fiber

My fiber has been out since Tuesday at 13:15 and is still not working at this hour, with no one saying anything about it. I spoke with Ross around 14:00 on the 09/11/2022, and he said he logged a call and it would be resolved the next morning, which would be today.

I then called back this morning, seeing that nothing was happening, and spoke with Martin at 08:34, telling him that he should mark it urgent. This is after I went without connectivity for a day and a half, and you're still going to charge me the full amount at the end of the month for no connectivity.

Two things I want from Hypa:

• I need this resolved by 10:00 a.m. this morning because it is interfering with my work. • I want the debit order amount for this month to be reviewed from the time it was issued until it is resolved.