Extremely Poor Service & No Communication

I’ve been without internet for 3 days now, and honestly, the most frustrating part is the silence. I logged the issue, but since then there’s been no update, no explanation, and no indication of when this will be fixed. 📌 Reference number: Hpya*** This isn’t just an inconvenience. I have children who are doing homeschooling, and reliable internet access is essential for their education. Right now, they’re unable to attend lessons or complete schoolwork, and it’s incredibly stressful as a parent to not have any answers. I understand that technical issues happen — that’s not the problem. The problem is the lack of communication. A simple update or a realistic timeline would go a long way. I’m really hoping someone can step in, look into this urgently, and let me know what’s going on and when we can expect our connection to be restored. Paying for a service that hasn’t worked for days with no feedback is disappointing. Please assist as soon as possible.