extreme dissatisfaction and frustration with the appalling service I have received from Hypa Fibre

Dear Hypa Fibre and Vox Management,

I am writing to express my extreme dissatisfaction and frustration with the appalling service I have received from Hypa Fibre, a subsidiary of Vox. This has been one of the most ********** experiences I have ever had with any company, and I feel compelled to warn others about your shocking practices.

On the 28th of July, I paid for a new fiber line with Hypa Fibre. After patiently waiting for two weeks without any communication from your side, I had to reach out to your team, only to be informed that my order had been cancelled because you apparently do not have coverage in my area. This revelation came after I had already made the payment and waited for services that were never going to be delivered.

What has followed since then has been nothing short of a nightmare. Despite numerous calls and emails, I have been struggling to get my money back for the service you failed to provide. It has now been over a month, and I am still being met with excuses and delays. Every single day, I am told that my refund has been "escalated," yet nothing has been done. Today, I was informed that it may take another two weeks to process the refund due to some absurd company policy that seems designed to make clients beg for their money back.

It is disgraceful how quickly you took my payment, yet when it comes to refunding me for services you failed to deliver, I am met with nothing but delays and empty promises. This is not just poor service; it is ********* and downright *********.

To say the least, the service I have received from Hypa Fibre and Vox has been disgusting. Your handling of this situation is completely unacceptable, and I will be sharing my experience with as many people as possible to ensure they are aware of the shoddy practices of your company.

I demand that my refund be processed immediately, and that I receive written confirmation of this within 24 hours. Failure to do so will leave me with no choice but to escalate this matter further, including seeking legal advice and reporting your company to the relevant consumer protection authorities.

I look forward to your prompt response and swift resolution of this matter.

Sincerely,