DO NOT USE HYPA!!!!

Our internet went down on 20/06/24 we tried to call HYPA but no one answered. We whatsapp'd them and they took hours to respond and all they advised was that the issue was escalated to Vumatel. It took Vuma 7 days to send technicians out. We were without internet for 7 whole days and when we requested that those days be refunded HYPA just said that it won't be refunded because dogs chewed the fiber lines. First of all we don't have a dog and secondly the fibre lines are safely secured underground. How the hell would a dog be able to chew through the plastic box in the ground? THEY ARE ****S AND THEY HAVE DISGUSTINGLY HORRIFIC CUSTOMER SERVICE. DO NOT USE THIS COMPANY!!!!!!