Dishonest, unreasonable and very poor service

NM Neo M 1 review | Active since Jul 2020 26 Jun 2024 at 14:45

Hypa and Vumatel Bad service Paid on May the 8th, no service until the 17th of May because they have a problem with easy pay accounts. Services suspended again on the 8th of June. We were compromised from May the 8th to the 17th and are sceptical to make payment again not knowing if their systems are running well. Hypa doesn't take calls, if they do then no feedback. How are we going to be compensated for the days services were paid for and not rendered? We moved from debit order to prepaid because Hypa would double debit or at times just debit out of nowhere. The experience with their service is very unprofessional, disappointing and stressing. It's unfortunate for us the residents of Mabopane in Pretoria don't have alternative service providers because the infrastructure belonging to Vuma and their agency Hypa is just useless. We are praying for the alternative and hopefully do to Vuma/Hypa what the people did to the ANC. So help us God Hopefully we'll get a call from Vuma

Vumatel’s reply 27 Jun 2024 at 11:07 Good day Neo

Thank you for being in contact with us. Please note that we tried contacting you but there was no response. Please provide us with a convenient time to call.

Regards The Vuma Team Neo M’s reply 27 Jun 2024 at 12:59 For some reason Vuma team cannot get hold of me to respond and/or resolve my problem as per their reply on hello Peter because I didn't answer my phone. For the love of God please take us seriously and stop the games. I don't have any missed calls and I I have a true caller app that could have recognised your call anyway.

Going through the other reviews, I realise that 90% of Vumatel's reply are similar in that they tried contacting us but to no avail 😕.

Vuma team call us for real. Take us seriously. I'm waiting for your call Vumatel’s reply 27 Jun 2024 at 15:43 Good day

Thank you for taking our call . Please email us proof of communication with the ISP to ***

Regards The Vuma Team End.

The above is my conversation with Vumatel and I can confirm that they phoned me and we went through all my WhatsApp conversations with Hypa where Hypa has continued to say that they have escalated my matter to Vuma. I want South Africa to know that Vumatel has asked me to send the conversation to their email address so as to escalate the matter to their relationship manager because there is no record of any escalation. The Hypa crew are dishonest and don't care about us. They receive our money any day but don't work on weekends when we are without service.

I have never had to commit so much time to a service provider.

I can't wait to hear their reply